About Us

Pioneering Customer Care and Collections in the Financial Sector Since 2018

Unique Business Solution operates as a sole proprietary company conducting business under the name and style of “Unique.”We specialize in comprehensive debt collection, debt recovery, and related ancillary services, providing strategic solutions for financial institutions and lending organizations.

Our company has established itself as a reliable partner in the debt management industry, combining professional expertise with ethical practices to deliver exceptional results. We understand the complexities of debt recovery and work diligently to maintain positive relationships between our clients and their customers while achieving optimal collection outcomes

With a focus on efficiency and professionalism, we have developed systematic approaches that respect both creditor needs and debtor circumstances, ensuring sustainable recovery solutions that benefit all parties involved.

Our remarkable journey from a small team to powerhouse of 250+ experts showcases our unwavering commitment to Growth and Success

Our Vision

To be the most trusted and innovative partner for financial institutions across India, recognised for our transformative solutions that redefine customer experience and Collection efficiency. We envision a future where every customer interaction is seamless, personalised, and genuinely value-adding, thereby fostering unwavering loyalty and sustained growth for our partners. We strive to be at the forefront of integrating advanced technology with empathetic human support, setting new benchmarks for service excellence in the financial sector.

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Our Mission

Our mission is to empower financial institutions to build stronger, more profitable relationships with their customers by providing comprehensive, technology-driven, and people-focused customer care and strategic Collection solutions. We are committed to bridging the communication gap, simplifying complex financial concepts, and ensuring every customer interaction culminates in a positive outcome. We achieve this through continuous innovation, rigorous training, and a steadfast dedication to ethical practices and regulatory compliance, always prioritizing the client’s success and customer satisfaction.

Our Strategic Goals

Speed & Efficiency

To collect the debt within the shortest period of time while maintaining professional standards and ethical practices. We prioritize rapid resolution to minimize financial impact on our clients.

Client Recognition

To be proven by our clients as the agency of choice in terms of performance and results. We strive to exceed expectations and deliver measurable outcomes that demonstrate our value.

Exclusive Partnership

To be an exclusive Debt Solutions partner, providing comprehensive services that address all aspects of debt management and recovery for our valued clients.

Our Expertise

Specialized Knowledge in Banking and Financial Products

What truly sets FinServe Solutions apart is our deep, specialised knowledge across various financial domains. Our teams are not just customer service representatives; they are financial product experts equipped to handle intricate queries and offer informed guidance.

Banking Operations

From retail banking services like account management, loan applications, and digital banking support to complex corporate banking queries, our specialists possess comprehensive knowledge of banking products and procedures. We understand the nuances of various account types, credit products, and transaction processes, ensuring accurate and efficient resolution for customers.

Diverse Financial Products

Beyond the core areas, our knowledge extends to a wide array of other financial products including mortgages, personal loans, credit cards, wealth management services, and digital payment solutions. This broad expertise enables us to provide holistic support and cross-sell relevant products effectively.

Our Proven Milestones

99 %

Customer Satisfaction

Exceptional client satisfaction rate demonstrating our commitment to service excellence and professional relationship management.

59 %

Collections Rate

Strong collection performance showcasing our effective strategies and professional approach to debt recovery.

95 %

Quality Standards

Consistently high quality in service delivery, maintaining professional standards across all client interactions.

Our Team

M Rajesh

Managing Director

Dinesh K

Human Resource

Prahallada S

Admin

Syam Kumar N

IT

Venkata Prasad M

Process Head

Manjunath K S

ProcessHead

Quality Assurance

Our Robust Compliance and Service Excellence Framework

Continuous Performance Monitoring

We employ advanced call recording, screen monitoring, and interaction analytics to assess agent performance, identify areas for improvement, and ensure consistent service quality. Regular feedback sessions and coaching are integral to our quality assurance.

Customer Feedback & Improvement Loops

Actively collecting and analyzing customer feedback through surveys, reviews, and direct communication. This feedback is crucial for identifying service gaps, implementing corrective actions, and driving continuous improvement in our service delivery model.

Rigorous Training Protocols

All our specialists undergo intensive training covering financial product knowledge, communication skills, data privacy, and specific regulatory guidelines relevant to banking, insurance, and investment sectors. Continuous refresher courses ensure our team stays updated with industry changes.

Adherence to Regulatory Compliance

We strictly comply with all Indian financial regulations, including those set by the RBI, IRDAI, and SEBI, as well as data protection laws. Our processes are regularly audited to ensure complete adherence, safeguarding both our clients and their customers.

Our Comprehensive Services

Our Robust Compliance and Service Excellence Framework

Soft Bucket Collections

Professional communication strategies for early-stage delinquencies, focusing on customer relationship preservation while achieving collection objectives through respectful and effective outreach methods.

Hard Bucket Collections

Intensive collection efforts for advanced delinquencies, employing strategic approaches and legal compliance to maximize recovery rates while maintaining professional standards.

Recovery Services

Comprehensive debt recovery solutions utilizing advanced techniques and industry best practices to achieve optimal results for challenging accounts and complex situations.

Our Branches

Chennai – Head Office

#110 Madhavaram High Road, Perambur, Chennai – 600011

Chennai – Branch Office

#69/89 Perambur High Road, Perambur, Chennai – 600011

Andhra Pradesh - Vijayawada

8-27, Ananya Commercials, Kanur, Vijayawada – 520007

Karnataka – Bangalore

92, LIC Colony, Basaveshwara Nagar, Bangalore – 560079

Our Prestigious Clientele